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BILLING POLICY

Billing Periods
Alden Hosting bills on a monthly, quarterly or yearly cycle, depending on what option and plan has been selected. Account and billing anniversary information will be sent to you after we have processed your order. Prompt payment is necessary to ensure uninterrupted service of your account.

Payments
For credit card customers, you will be automatically charged the appropriate amount at the beginning of your account's billing period. For check/money order customers, Alden Hosting must receive your check/money order by the beginning of your billing period. Late payments, credit card refusals, expirations, chargebacks, disputes are subject to fines, suspensions and account terminations at Alden Hosting's discretion. All unpaid balances incurred during period of service by Alden Hosting are subject to collection.

Fees
NOTE: Alden Hosting charges a $25.00 fee for returned checks as well as chargebacks. For international customers, if you are sending a check/money order, the amount must be drawn in US dollars. All T/T(wire) payments must include a $15 processing fee with each payment.

Cancellations
Any request for cancellations must be received via Email, regular mail or fax and you'll receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted. For more information, please click here.

Submission of the cancellation form does not automatically complete the cancellation request- your account may be past due or delinquent in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to Alden Hosting's services does not qualify an account for cancellation. Customers are urged to make sure that they receive a cancellation confirmation from Alden Hosting, indicating the closure of a domain and/or an account has been completed.

30 Day Money Back Guarantee
The 30 day money back guarantee applies to all Alden Hosting web hosting plans. The following services do not qualify for 30 day money back guarantee: additional items and services; dedicated servers; items and services ordered through the reseller program. For more details please click here.

Refunds
Full refunds are only available within the 30 day money back period (excluding setup fees- see above); Quarterly and Annual prepayments (or higher payment cycles) are given prorated refunds, to the next closest full month.

More Info
If you have any other questions, please feel free to contact us via email at . Please be sure to include your customer ID when contacting us.

 
 
 

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